Generous 14-day returns policy
Our returns policy offers a full refund or exchange for items that are returned to us within 14 days of delivery. This covers all items that are agreed to be faulty or not as you had hoped for when ordering.
To be eligible for our generous 14-day returns policy the item must be received back in its original condition, with all original documentation.
For rings that are returned outside of the 14-day agreement it may be that we cannot offer a refund. However, we will endeavour to be as fair as possible and if we do decide to offer a refund in unusual circumstances the returns will be subject to administration charges.
Please do not abuse our returns offer by purchasing more than one ring at once with the sole intention of choosing the one you want and returning the other. In this case, if suspected, we reserve the right to refuse a refund.
In the case of some bespoke items we reserve the right to exclude items from our 14-day refund policy but in this case we will call you before creating the ring to make sure you understand this policy.
All refunds will be made by the original method of payment.
To arrange a return please call our freephone number on 0800 988 7983