Your prices seem very low. Why is this?
We are an on-line store. Because we do not own a high street store we avoid all the associated costs. We also create each ring to order to help to keep costs low.
How do I find out my ring size?
We offer a free ring gauge service. We send you a special gauge that fits around your finger so that you can be sure that you are choosing exactly the right size.
What can I do if I/we do not like the product when it arrives?
We very rarely have customers who are not 100% happy with their rings and jewellery. However, our aim is for 100% of customers to be 100% happy so we offer a 14-day no quibble returns policy for a refund or exchange.
What if the ring(s) do not fit?
We hope that you will use our free ring gauge and sample service to ensure that your ring fits exactly. If you do not find the ring is a perfect fit then simply return it to us and we'll resize the ring for you for a small cost.
There is a problem when I try to order from your website. Shall I come back later?
There are occasional problems with on-line sites and this happens to every store from time to time. Please call us on freephone 0800 988 7983 and we will assist with your problem immediately. We would prefer to hear from you than to find you have gone elsewhere.
Our range of wedding and diamond rings is vast and available for you to view on-line in the comfort of your own home. You can compare and contrast rings in different styles, metals and gemstones. We believe that few other sites have such a wide-ranging collection of wedding and diamond rings. Added to this our ring prices are immediately calculated for you, so that you know the exact price within minutes of choosing. Our aim is also to offer the friendliest and most efficient service we can. Nothing is too much trouble for our staff.
I'm buying a surprise gift for my partner. How can I keep the package a secret?
Our logo and company name does not appear on our packages because we do not want to draw attention to their valuable nature. This means that your partner will not be alerted to the source of the package. You might prefer to have the package sent to your workplace instead. Why not give us a call on freephone 0800 988 7983 and we will do all we can to assist you.
How do I know that you sell non-conflict ethical products?
We follow DTC principles. These principles are in place to ensure that best practice is observed within the jewellery industry.
Can you tell me more about the diamonds that you use?
Diamond carat size:
0.25 ct. - 4.1 mm
0.50 ct. - 5.2 mm
0.75 ct. - 5.9 mm
1.00 ct. - 6.5 mm
Diamond Colour Grading Chart
|Scale||Colourless||Nearly Colourless||Faint Yellow||Very Light Yellow||Light Yellow||Colour|
Diamond Clarity Scale
|Very Very Slightly Imperfect||Very Slightly Imperfect||Slightly Imperfect||Imperfect|
Do you certify your diamonds?
We certify all diamonds that are larger than 0.25 carats. If you ask, we can certify diamonds that are smaller than 0.25 carats but we will charge a small fee for this.
I have looked at all of your rings but still can't see exactly what I want. Can you design and create a ring for me?
Of course we can help! Please give us a call on freephone 0800 988 7983 and we can discuss all your ideas. We offer a bespoke service for customers who require something that exactly matches their ideas.
Does postage cost extra?
We do charge for postage. So as to ensure your special purchases arrive safely with you, we send all purchases via Royal Mail special delivery. Special delivery requires a signature upon receipt and insures items for up to £2,500. Our Company can't be held responsible for loss or negligence of a customer's order via Royal Mail.
Who are you?
Our company is devoted to wedding and diamond ring design, creation and sales. We are hugely knowledgeable about the full spectrum of jewellery and we are passionate about selling only the highest quality wedding and diamond rings. We have personally chosen our range of rings and we hope that you will agree that we offer a fantastic collection of very affordable wedding and diamond rings. If you would like to speak to us to find out more please do call us on freephone 0800 988 7983.